That Is A Fact!
Hell is a real place of torment for those who reject Jesus Christ as Lord and Savior.
But only the righteous will dwell in the New Heavens and a New Earth and if as written..
For, behold, I create new heavens and a new earth: and the former shall not be remembered, nor come into mind.
Isaiah 65:17
and
2 Peter 3:13
Nevertheless we, according to his promise, look for new heavens and a new earth, wherein dwells righteousness.

So where will all the people that will be burning for billions and billions of years be if not in a new earth or in the new heavens?
Will the former things pass away.
The Bible says so that it will all be made new again.

Psalm 37:10
For yet a little while, and the wicked shall not be: yea, thou shalt diligently consider his place, and it shall not be.

Malachi 4:3
For, behold, the day cometh, that shall burn as an oven; and all the proud, yea, and all that do wickedly, shall be stubble: and the day that cometh shall burn them up, saith the LORD of hosts, that it shall leave them neither root nor branch.
4:2 But unto you that fear my name shall the Sun of righteousness arise with healing in his wings; and ye shall go forth, and grow up as calves of the stall.
4:3 And ye shall tread down the wicked; for they shall be ashes under the soles of your feet in the day that I shall do this, saith the LORD of hosts.

Ashes to ashes dust to dust all things will be made new again and no one will be suffering anymore.
Not Even the wicked.
All pain and suffering will be former things that will pass away.